GENERAL
NUTLY TAKES GREAT MEASURES TO GUARANTEE YOUR PRODUCT COMES IN PERFECT CONDITION. WE TAKE SATISFACTION IN THE AMAZING ATTENTION TO DETAIL WE PROVIDE EVERY STEP OF THE WAY. OUR PRODUCTS ARE HANDLED WITH CARE FROM START TO FINISH.
We are committed to protecting your privacy.
Please review this Policy fully before you continue to use the Site. By using the Site, you agree to be bound by this Policy.
NUTLY reserves the right to change or supplement this Policy at any time without prior notice. Your continued access or use of the Site after such changes or supplements indicates your acceptance of the Policy as changed or supplemented.
Contact Information
You can reach us at info@nutlyfoods.com
Privacy and Personal Data Protection
Nutly must maintain the highest level of confidence in all customer data.
Ordering
Orders can only be placed through the Nutly website. Once you have added the product (s), you will go through our clearing process, where you will need to enter your contact information, shipping and billing information. Please check your order thoroughly (product name (s), size (s) and shipping address) before clicking the “Order” button. The ordering process is set on the website, so each step allows you to check and correct any errors before sending the order.
We reserve the right to reject an order after it has been posted on the Website for any reason and notify the customer.
Products
The customer must check the availability of the product on the site at the time of order registration.
However, if the products are not available after the order is placed, Nutly will notify the customer as soon as possible, and the customer can request a refund or replacement with the available goods.
Due to the digital presentation of products on the site, it is also possible that the customer’s image of a product does not exactly match the product itself. Nutly is not responsible for such non-essential errors. In any case, if the product provided does not match the description on the website, the customer can follow the Nutly refund policy.
Prices
The prices listed on the site do not include taxes, duties, or shipping costs.
Nutly reserves the right to change its prices at any time without notice.
The customer is responsible for any applicable taxes, such as customs duties or local VAT, that may be claimed by the destination country’s local authorities.
Payment Condition
Payment is made immediately at the time of ordering.
Online Payment by Credit Card: Provide your credit card details during checkout on our secure site.
We accept Master Card, Visa, Discover and American Express.
In case of non-payment, the order will be canceled and Nutly will notify the customer.
Nutly reserves the right to refuse delivery or to place an order for an unpaid customer.
Customer is hereby notified that Nutly will not be held liable for the misuse or fraudulent use of any payment device that has not been identified by Nutly.
Shipping & Delivery Times
All orders are shipped via Canada Post, and all deliveries within Canada are based on a schedule determined by Canada Post.
The delivery times stated on the site at the time of ordering are valid from the time of order confirmation (ie after payment confirmation), and the customer will be notified in the email sent by Nutly after confirmation.
Delivery times are provided as estimates only.
Orders must be delivered to the address specified by the customer on the website.
When placing an order, the customer is responsible for the information provided to Nutly.
After the order is confirmed, this information is not subject to change. Nutly is not responsible for non-delivery of ordered products if the customer’s identity and/or information is incorrect.
After receiving the package at the place of delivery, the customer must check its contents and in case of non-compliance of the goods with the order or damage, immediately notify Nutly.
the following postal codes are not eligible for free shipping.
| A0L | P0T | T0P | X0B |
| A0N | P0V | V0J | X0C |
| A0M | R0B | V0N | X0E |
| A0K | R0C | V0P | X0G |
| A0P | S0A | V0R | Y0A |
| G0G | S0L | V0T | Y0B |
| J0M | S0J | V0V | X1A |
| P0L | T0H | X0A | A2H |
| A0H | A0J | A1V | A0G |
| T6R |
* This offer is valid for deliveries within Canada only. We do not ship orders to the United States.
Tracking your Delivery
Upon completing an online purchase, you will receive an email with your Order Confirmation and delivery details.
Accuracy of Billing and Account Information
For all purchases made on the Nutly website, the customer must provide complete and accurate purchase and current account information.
The customer must promptly update their account and other information, including email address, credit card number and expiration date, so that Nutly can complete customer transactions and contact them if necessary.
Allergy Safety – Nuts
Nutly process all raw materials These products also include all tree nut and peanut varieties. Although every care and precaution is taken to avoid cross-contamination of the products during processing and packing, if you have a known allergy to nut products, you should exercise caution before consumption because there is always the possibility of some traces of peanuts and tree nuts being present.
Force Majeure
Nutly is not liable if she is unable to fulfil her obligations due to force majeure.
Force majeure includes delays or failures by our suppliers, transportation issues, strikes, government measures, refusal of import, frost, fire, flood, storm, riot, terrorism, acts of war, martial law, supply delays, omissions by Nutly suppliers and/or manufacturers as well as individuals, disease, defects in appliance or shipment tools, and so on.
In cases of force majeure, the company has the right to suspend its obligations. Nutly reserves the right to demand payment for already completed deliveries and costs incurred.
