Refund Policy
If you’re unsatisfied with your order for any reason, or you have an issue with an order, please refer to our return policy guidelines below, and get in touch if you have any further questions.
Please contact us at info@nutlyfoods.com and provide your order number as well as the reason for the return Refund Method.
Returns Are Possible Within 14 Days of Delivery
The maximum return time is 14 days after receiving the product.
Free shipping is provided if your order is inconsistent, damaged and defective. Otherwise, the cost of return shipping is the customer’s responsibility.
In case of receiving the damaged product, it is necessary to send a photo to process your claim.
Your refund will be sent back to the same credit card used in the initial purchase. It should take maximum 10 business days for the refund to be reflected in your bank account.
Please read the following return rules before submitting your return request:
we will accept returns, where:
- You received an incorrect product; or
- A product that has exceeded its “best before” date when received by you;
- The product is faulty or damaged in some way upon receipt by you
We will not accept returns, exchanges, or refunds in the following circumstances:
- You have chosen incorrectly or mistakenly;
- You have changed your mind, or taste;
- You do not like the taste of the product; or
- You treated or stored the product inappropriately
- The product was not purchased through nutlyfoods.com
We will do everything to respond your request as quickly as possible.
